![]() If you have a dispute about the charges on this account, I suggest that you reach out to them directly. ![]() *** attached a record of all the attempts that were made to collect on the balance associated with this account over time.Īs I mentioned before, at this time we have partnered with an agency, **********, to support us in collecting outstanding balances. Unfortunately, we were not successful in collecting the balance, nor did we hear back from you. Once we received the returns, we continued to attempt to collect on the remaining balance and reached out on June 17th, 24th and July 8th 2021 to let you know of these attempts. Ive attached this receipt for your records as well. We sent a receipt to the same email address to reflect the revised balance of $80.00 for the 2 kept items. As of June 11th 2021, Dia & *** received 3 items in the form of a return. ![]() Several more attempts were made to collect on the balance throughout the remainder of April and through mid June 2021. Please see the attached documentation.īeginning April 25th 2021, our system began to notify you at the email address associated with your account *********************** that attempts were being made to collect on the outstanding balance of $184.05. At the time, we confirmed the address associated with the account. ![]() On April 22nd 2021, we received an outreach message to let us know that the prepaid return envelope was not included in the original mailer. I was able to locate the account in our system associated with the email address that you provided. In order to resolve your dispute, you will need to connect with ********** directly. At this time, the debt that you are referring to, sits with the collections agency **********. I received your outreach to the Better Business Bureau and I wanted to respond. I need this issue resolved, whose social security number do you have? Mine or this other persons? This whole thing is a **** **** and neither Dia & Co or ********** on their behalf is assisting me in getting information and a resolution. Its frustrating receiving emails that have an old address of mine from 4 years ago, to an email I own, but that doesnt have my name. Ive never done business with this company, and I am not plus sized so Im not their demographic. I emailed again stating they emailed me to my personal email with someone elses name, and I asked for more information because clearly they think that person is me or else why would you email?No response. I got a response today stating I am not the person whose name is on the account, therefore they cant speak to me. ![]() My email has received a lot of spam lately and because the email wording overlapped and the email address it came from wasnt the companies official email I sent them an email with the original one attached asking if this was them. On Friday May 19th, 2023 I received an email to my personal email inbox *********************** stating I owed this company $80 and that a company called ********** was working on their behalf. ![]()
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